Privacy Policy Guiding Principles

Privacy Policy Guiding Principles

Our commitment to privacy

The Eye Floater Institute (with Ellex Inc.) values its customers and respects their privacy.

This privacy policy (this "Policy") describes the personal information we may collect from you, the purposes for which we collect it, how we use it and when we may share it with third parties. This Policy also describes the choices you can make about how we collect, use and disclose your information. The Eye Floater Institute will not collect, use or disclose your personal information other than in compliance with this Policy.

By using they website you agree to the terms and conditions of The Eye Floater Institute’s Policy. If our Policy changes in the future, we will notify our customers and website users of any such changes by posting an updated Policy on our website.

Following the posting of such changes, your continued use of the  website will constitute your acceptance of these changes and you will be bound by such changes. If you do not continue to use the  website following a change to our Policy but take no other action with respect to your personal information, our use of that information will remain subject to our Policy as it was in effect prior to the change. You are responsible for regularly reviewing this Policy and any changes thereto.

We may offer you the ability to connect with our website using a mobile device, either through a mobile optimized website. The provisions of this Policy apply to all such mobile access and use of mobile devices. This Policy will be referenced by all mobile optimized websites.

What Kind of Information Does The Eye Floater Institute Collect?

When you visit our website, we may gather certain information automatically and store it in log files. This information may include without limitation browser information, Internet Service Provider (ISP), operating system, Internet Protocol (IP) addresses or other device identifiers, location and date/time stamp.

The Eye Floater Institute's website is directed for use by adults. The Eye Floater Institute does not knowingly collect any personal information from children under the age of 13. Those under age 13 should not use The Eye Floater Institute's website or provide The Eye Floater Institute with any personal information.

For what purpose does The Eye Floater Institute collect my information?

The Eye Floater Institute may use your personal information to (i) communicate with you (via e-mail, post or otherwise) and provide you with promotional materials and additional information regarding our products, services, surveys, contests, promotions and special offers; and (ii) conduct marketing and performance research, to assist us in measuring our customer service and benchmarking our performance. As provided below, you may always choose not to receive promotional materials or marketing information.

Does The Eye Floater Institute share my information with third parties?

If you visit the website any The Eye Floater Institute Affiliate, we may share your personal information with that The Eye Floater Institute Affiliate, so that it can communicate with you (whether by e-mail, post or otherwise) and provide you with promotional materials and additional information about its products, services, contests, promotions and special offers that may be of interest to you, or collect and use that information subject to and for other purposes contemplated by this Policy.

We do not sell or rent your personal information to non-affiliated third parties except as permitted by law. However, in the event of a sale of all or substantially all of our business or another similar transaction, we may transfer or disclose your personal information to a purchaser or prospective purchaser, who may collect, use and disclose such information for the purposes of evaluating the proposed transaction or operating and managing the affairs of the acquired business, or for other purposes identified in this Policy.

We may also use third-party advertising agencies to collect data and/or serve ads when you visit our website. These agencies may use information (not including your name, address, email address or telephone number) about your visits to this website in order to provide tailored advertisements about goods and services of interest to you. If you would like more information about this practice or opt-out of receiving these ads, visit

We reserve the right to disclose your personal information as required by law, in response to legal process and law enforcement requests, and as necessary to protect the property, interests and rights of The Eye Floater Institute and The Eye Floater Institute Affiliates.

The Eye Floater Institute’s website may contain links to websites operated by third parties. These websites may collect your personal information. This Policy does not apply to the practices of third parties and The Eye Floater Institute does not assume any responsibility for, and by using this website and/or accessing a third party's website from this website you release The Eye Floater Institute of any responsibility for, the actions, practices and omissions of third parties. Please check the privacy policy at each site you visit.

What are cookies and how does The Eye Floater Institute use cookies on its site?

We may use "cookies" to track your preferences and activities on the website or an The Eye Floater Institute Affiliate's website. Cookies are stored through Google Analytics, Google Tag Manager, Hot Jar, and Facebook Pixel. Cookies are small data files transferred to your computer's hard-drive by a website. They keep a record of your preferences making your subsequent visits to the site more efficient. Cookies may store a variety of information, including, the number of times that you access a site, registration information and the number of times that you view a particular page or other item on the site. The use of cookies is a common practice adopted by most major sites to better serve their clients. Most browsers are designed to accept cookies, but they can be easily modified to block cookies; see your browser's help files for details on how to block cookies, how to know when you have received cookies and how to disable cookies completely. You should note, however, that without cookies, some of the website's functions will not be available, and the user will lose some of the benefits of the site.

How can I access or change my personal information, withdraw my consent, or make inquiries or complaints in relation to this Policy and The Eye Floater Institute’s privacy practices?

The Eye Floater Institute will ensure that the personal information it collects is as accurate, complete, and up-to-date as is necessary for the purposes for which it is to be used. You are entitled to request access to and correction of your personal information collected by us. In order to make such a request, or if you have any questions or to make any complaint in relation to this Policy and The Eye Floater Institute’s privacy practices, please contact our privacy officer by writing to:

Privacy Officer
The Eye Floater Institute
28917 Euclid Ave.
Wickliffe, OH 44092
United States

If you have consented to the collection, use and/or disclosure of personal information as identified herein, please note that you can also withdraw your consent at any time by communicating with our privacy officer as provided above.

How long is personal information retained?

We will keep your personal information only as long as is reasonably necessary for the purposes described in this Policy or such longer period as may be required by applicable law.

How is personal information secured?

We have adopted appropriate measures to ensure the confidentiality of personal information and to safeguard personal information against loss or theft, as well as unauthorized access, disclosure, copying, use or modification, in light of, among other things, the sensitivity of the information and the purposes for which it is to be used. Furthermore, each and every The Eye Floater Institute employee, mandatory or agent must abide by this Policy.

Mobile privacy

When you use our mobile optimized website we may receive information about your location and your mobile device, including a unique identifier for your device. The Eye Floater Institute and our service providers may use and store this information to provide you with location based services, search results, and other personalized content. Most mobile devices allow you to control or disable location services in the device's setting's menu. If you have questions about how to disable your device's location services, we recommend you contact your mobile service carrier or the manufacturer of your particular device.

Notification of Changes

The Eye Floater Institute reserves the right to change this policy at any time without notice. This privacy policy is effective as of May 24, 2018. Should we make any changes to our privacy policy, we will notify visitors who have provided their emails to the Eye Floater Institute via email. 


In accordance with the FTC guidelines concerning use of endorsements and testimonials in advertising, please be aware of the following:

The Eye Floater Institute has permission from the ophthalmologist performing Laser Vitreolysis in these videos (the doctor’s patients have authorized him to share these testimonials publicly) to use these testimonials in educational marketing. Testimonials appearing in these video presentations are actually received via video submission from the ophthalmologist. They are individual patient experiences, reflecting real life experiences of those patients treated by an ophthalmologist with a special purpose laser product. However, they are individual results and results vary. Eye Floater Institute does not claim that they are typical results that consumers will generally achieve. The testimonials are not necessarily representative of all of those who will use or be treated by a special purpose laser product for Laser Vitreolysis.

The video patient testimonials displayed are given verbatim. Some have been shortened and not in whole as some of the testimonial seemed irrelevant for the general public. All patient testimonials appear after they have been reviewed by management of Eye Floater Institute. The Eye Floater Institute does not share the opinions, views or commentary of any patient testimonials found in this video presentation, and are strictly the testimonial of the patients.  Additionally, these testimonials are not intended to make claims that company laser products used for the Laser Vitreolysis procedure can be used to diagnose, treat, cure, mitigate or prevent any disease, and neither Ellex nor the Eye Floater Institute makes any warranty regarding the information provided on this webpage. This site is to be used for informational purposes only, and patients must consult with their ophthalmologist to determine which treatments are right for them. As such:

  • Patients must do their own due diligence when searching out an ophthalmologist to perform Laser Vitreolysis.
  • Ophthalmologists that perform Laser Vitreolysis share the potential outcomes and risks associated with Laser Vitreolysis with prospective patients prior to treatment. The ophthalmologists listed in the Physician Locator offer the Laser Vitreolysis procedure, but the authors of this web site are unaware of their experience or patient outcomes. The ophthalmologists listed in the Physician Locator to the best of our knowledge use the Ellex Ultra Q-Reflex or Tango-Reflex YAG lasers to perform the Laser Vitreolysis procedure.
  • The creators of this web site are not responsible for patient treatment outcomes and Patients at their sole discretion make the decision on whether they have surgery performed and accept all potential and real risks.

Eye Floater Institute